Pratt & Whitney Canada Expands Global Service Network
- August 10
- Posted by: AerospaceU
- Category: Aerospace industry,
Pratt & Whitney Canada (P&WC) announced recently at Congresso Sindag Mercosul 2017 that it has appointed Brazil-based ABA Manutencao de Ltda. (ABA) as its first Designated Maintenance Facility (DMF) under the company’s new global network expansion model. The new DMF will serve the agricultural aerial application industry in Brazil, helping to enhance availability and accessibility to a wide range of P&WC maintenance services, tools and spare parts designed to deliver faster service. P&WC is a subsidiary of United Technologies Corp. (NYSE:UTX).
“The DMF approach is about heightening P&WC’s ability to deliver high levels of rapid, seamless customer service and support,” says Michel Toutant, Vice President, Customer Service, P&WC. “Kicking off this rollout with ABA as a launch facility in Brazil makes sense. With more than 12 years in the business and proven technical capabilities, ABA’s team of 34 maintenance experts is well positioned with extensive knowledge and dedication to providing exceptional levels of service, all of which will be further enhanced under this new OEM collaboration.”
The new DMF model, which complements and enhances P&WC’s Global Service Network, will help deliver a broader array of P&WC maintenance services, solutions, and support to customers while providing the highest levels of engine-OEM quality and service. Brazilian customers will also be supported through P&WC’s Mobile Repair Technicians (MRTs), seven Brazil-based P&WC Field Support Representatives (FSRs) and P&WC’s CFirst customer response centers that operate 24/7.